Frequently Asked Questions – Ketchum Roofing & Windows (Charleston, SC)
Expert roofing, storm-damage restoration & insurance claim support for the Lowcountry.
Do you offer free roof inspections in the Charleston area?
Yes. We provide free, no-obligation roof inspections for homeowners throughout Charleston and the surrounding Lowcountry areas.
What makes your roof inspections different?
Our inspections are performed by HAAG-Certified Roofing Inspectors, a nationally respected credential that ensures we accurately identify storm and impact damage — especially for insurance claims.
How do you help with insurance claims after storm damage?
We guide homeowners through the entire insurance claim process. We document damage, meet with the adjuster, handle communication on your behalf, and help maximize your approval.
Why should I choose Ketchum Roofing & Windows for my roof replacement?
We bring 40+ years of professional roofing experience, offer premium materials, and provide strong warranties — including a lifetime workmanship warranty and 50-year manufacturer shingles warranty.
What certifications do you hold?
We are proud to be:
- FORTIFIED™ Certified (IBHS)
- Safe Home Certified Contractor
- HAAG-Certified Roofing Inspectors
These credentials demonstrate our expertise in storm-resistant construction and insurance-approved roofing solutions.
How can a FORTIFIED™ roof benefit me?
A FORTIFIED™ roof provides enhanced protection against hurricanes, wind, and hail. Many Charleston-area homeowners also see lower insurance premiums due to reduced risk.
What is the Safe Home program, and how can you help?
The South Carolina Safe Home program offers grants to strengthen coastal homes. As a certified Safe Home contractor, we help homeowners qualify, plan, and complete eligible roof or window upgrades.
How long does a full roof replacement take?
Most roof replacements take 1–2 days, depending on the size, material, and weather conditions. We work efficiently to minimize disruption.
Do you offer roof repairs as well as replacement?
Yes. Whether you need small repairs, leak fixes, or full roof replacements, we service all major roofing types including asphalt shingles, metal, tile, and wooden shake.
If my insurance approves the roof, what will I pay out of pocket?
In most cases, you are only responsible for your insurance deductible. We handle the documentation and process so you receive the coverage you’re entitled to.
What happens if the insurance company initially denies or underpays my claim?
Our detailed, HAAG-certified documentation allows us to help advocate for a fair reassessment. We often assist homeowners in getting claims reevaluated when damage was overlooked.
How do I get started with an inspection or claim?
Simply contact us to schedule your free inspection. From there, we help determine whether a claim is appropriate and guide you through the next steps.
What areas do you serve?
We proudly serve Charleston, North Charleston, Mt. Pleasant, West Ashley, James Island, Johns Island, Goose Creek, Summerville, and surrounding Lowcountry communities.
Do you help meet with the insurance adjuster?
Yes. We attend the inspection with your adjuster to ensure all storm-related damage is properly identified and documented.
What warranties do you offer?
We provide a lifetime workmanship warranty and up to a 50-year manufacturer warranty on many roofing systems — giving you long-term peace of mind.
Are you a reputable roofing company in Charleston?
Yes. We are BBB-accredited with an A+ rating, backed by hundreds of completed projects and decades of trusted service in the Lowcountry.
Do you clean up after installing a new roof?
Absolutely. We thoroughly remove debris, nails, and materials from your property after every job. Your home and yard will be left clean and safe.
What roofing materials do you install?
We install high-quality options designed for coastal weather, including asphalt shingles, metal roofing, wooden shake, and Spanish tile.
Can upgrading my roof or windows lower my insurance costs?
Yes. Many upgrades — especially FORTIFIED™ roofs and impact-resistant windows — may qualify homeowners for insurance credits or premium reductions.
What makes Ketchum Roofing & Windows different from other roofing companies?
We stand out because we offer:
- 40+ years of roofing and storm-damage experience
- FORTIFIED™, Safe Home & HAAG certifications
- Full insurance-claim assistance from start to finish
- A+ BBB rating
- Lifetime workmanship warranties
- High-quality materials built for coastal, hurricane-prone climates
Still have a question?
Give our team a call at (843) 817-3846 and we will answer your questions!
